It may be our basic level of support but sometimes just a solution to your problem is just a phone call or email away. And with a 30 minute call back from an engineer you know you will get the help you need quickly.
Did you know? Over 45% of breakdowns logged with our team are resolved over the phone or by email.
Customers who take out a service contract receive Advanced technical support and also benefit from remote help via TeamViewer enhanced AR to enable our Engineer to help you or your on-site technician fix the issue under expert guidance.
This option is available to non-contract customers for a per incident fee, or unlimited for a monthly or annual subscription. Subscription charge is dependent on number of systems to be covered.
For sites with multiple, critical use systems training your own personnel to perform front line troubleshooting and PMs makes perfect budget and time efficient sense.