Service Contracts

We offer a wide range of standard and customisable service contracts to suit your budget. Multi Instrument, Multi Year and Academic discounts are offered as standard and if you don’t see a standard package that fits your needs contact us to talk through your custom requirements.      See the table below for a summary of our standard contract levels.

 

Cover
Level
Area of
Support
1 2 3 4
5
Preventative Maintenance Visit
Technical Support
Labour & Travel Hours Discounted hourly rates
Replacement Parts
Validation
Guaranteed Response 5 days 3 days 2 days 2 days
Training Course Discounts 10% 15% 20% 25%

5* cover where uptime & validation of your system is critical. Our highest level of cover provides complete peace of mind throughout the contract period. 48 Hour on-site response time, PM+ and a dedicated engineer are standard. Our validation services are thorough and tested to GLP level.

4* cover is ideal for labs where downtime is simply not an option. Comprehensive cover protects uptime and makes budgeting simple. 48 Hour on-site response time and PM+ as standard.

3* cover gives your lab peace of mind at a very reasonable cost. Parts are not covered, but the Providion Parts, Repair and Exchange Programme keeps your costs to a minimum. 72 Hour on-site response time

2* cover may be our basic level of contract cover, but it delivers prompt, on-site service and repair at a very competitive price whenever you need it and an annual PM visit. Reduced labour & travel rates and a 5 day response time. Upgrade to a PM+ level and your rough pumps are warrantied for 12months protecting the expensive to replace turbo pumps.

1* cover provides annual preventive maintenance visits by our factory-trained engineers, preventing problems before they arise. And you still benefit from our free standard technical support with a call back within 30 minutes.

Multi-Year, Multi-Instrument and Academic discounts are available.

 

 

Try our online quote calculator to see how we compare today!

We know you’ll want to compare pricing with your current service providers quotation so we can tailor our pricing and contracts  to suit your requirements. Just contact us for more details.