In Providion’s safe hands, one call sorts it all

helping hand

A helping hand whenever you need it

Friendly, professional and happy to help, our specialist engineers are standing by to sort your mass spec problems as quickly and effectively as possible.

Send us details of the issue in the box above or call our Tech Support Centre on 0800 030 6896 and you’ll get expert help within 30 minutes.  And we meet this target every time!

instant fix

We fix many of customer problems quickly with Expert Remote Support

No matter what your mass spec issue, one Providion call resolves it all. For most problems, our specialist engineers will talk you through a solution on the spot. For the remaining few, we’ll arrange fast, reliable help that puts your instrument and workflow back on track in the shortest possible time.

helping hand

Supporting your onsite technicians

Where you have in-house technical talent, Providion engineers can help resolve problems via remote technical support reducing downtime and cost. And if technicians need to upskill, our technical training program  can deliver onsite training to your technicians on your instruments. Coupled with our SMART-MS PM kits you’ll soon be delivering your own PMs.

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The engineers provide consistently high levels of service and are always happy to talk through solutions over the phone in between preventative maintenance visits, which is of great value to us as customers. - Ian Davies